Frequently Asked Questions
Does MrsDispute actually store my evidence? +
No. Your uploaded files are analyzed by the AI immediately and then permanently deleted from our servers. We do not store, log, or retain any evidence you submit: not screenshots, not customer messages, not anything. Your data never touches a permanent database.
What's the difference between a Dispute, Claim, and Chargeback? +
A Dispute is between you and the buyer directly. A Claim means the buyer escalated and PayPal is now the judge. A Chargeback means the buyer went to their bank and the bank decides. Each requires completely different evidence and response strategies, and MrsDispute knows the difference.
Why does it matter whether I am on Visa, Mastercard, or Amex? +
Each card network has completely different evidence requirements, reason codes, and response deadlines. Visa's Compelling Evidence 3.0 program applies only to fraud disputes under reason code 10.4, and requires two prior undisputed transactions matching the same device ID and IP address as the disputed charge. Mastercard requires merchants to tailor their evidence specifically to the chargeback reason code and gives 45 days to respond at each stage. American Express operates as both the card network and the issuing bank, which means merchants only have 20 days to respond. Miss that window and the chargeback stands automatically. MrsDispute knows these rules and configures your evidence checklist accordingly.
Can I cancel anytime? +
Yes. No contracts, no lock-in. Cancel from your account dashboard at any time. You keep access through the end of your billing period.
What counts as a dispute for billing purposes? +
Each unique case you submit for analysis counts as one dispute. Running the analysis again on the same case with updated evidence counts as a new submission. Your 3 free trial cases are separate and do not count against your paid plan limit.
Is this legal advice? +
No. MrsDispute is an AI-powered analysis and drafting tool. The output is not legal advice and should not be treated as such. For complex or high-value disputes, we recommend consulting a legal professional.